One of the most important prerequisites for an organization to be termed a success is the quality of products manufactured and services rendered on a regular basis even when faced with daunting challenges. Customer expectations have increased and therefore there is an increasing need to meet these stringent demands. In keeping pace with this growing trend, organizations across the globe continually strive to improve product and service standards with a specific focus on quality. This regard for quality forms the crux of any organization to achieve a desired level of economic gain.
